Thursday, Mar. 21, 2002
Dear Mr. Gates:
I'm sure this will come as a terrible shock to you and your esteemed colleagues at Microsoft, but did you know that your Windows 98 operating system is prone to problems? I'm sure you would never knowingly release a piece of software as crucial as this operating system had you known it was defective, so I thought I would drop you a line about it.
I endured Windows 95 because I thought it was an aberration. Windows 98 is proving to be equally unstable. The flakiness of your product has made severe cuts in the productivity of my small home business.
After dealing with two bad software releases from your company I have to tell you that I now avoid buying Microsoft products and will continue to do so in the future. If I have to choose between a product made by your company and that of another company, then I will always choose the non-Microsoft product.
After weeks of becoming increasingly unstable, your operating system failed today; it would not even boot. Tomorrow I will have to call the wonderful folks at Dell Computer and have them walk me through re-installing it. I expect this will take me most of the morning, time I cannot afford to waste.
You could learn a lot from Dell, Mr. Gates. They have earned my loyalty by giving me the sort of support and service that is totally alien to a company such as yours. I have bought two computers from them and when it's time to buy my next one, they will get my dollar.
I have decided not to upgrade to your current version of Windows. That's probably silly because it's probably better than Win98. But you know, I feel that by buying your products I am rewarding not only mediocrity, but a lack of ethics. So when I have a choice, I don't buy Microsoft any more.
I keep reading the computer press hoping that one day a stable, simple alternative operating system will surface. When it does, I will migrate to it with the speed of light and I doubt I'll be alone.
P.S.--Thanks Gargy for inspiring the style that let me vent my rage, eh.
Want to delve into my sordid past?
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